Frequently Asked Questions

We receive hundreds of customer enquiries daily so in order to provide easier access to information by our customers we have listed below some of the more common questions we receive. Of course, our Customer Services Department is always ready to help and can be reached at any time via info@renaza.com or the contact form

Q. How long will it take to get my order?
A. All orders are processed within 24 hours of the order being placed. 99% of all orders are sent out within 48 hours.

Q. How will I know when my order has been shipped?
A. After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number.
Please add our e-mail info@renaza.com to your address book, or ensure you have disabled any spam filters you may have so that our e-mails can be received.
An e-mail will also be sent to you when your order has been shipped which will have the date and reference number for your package. Orders are shipped within 48 hours after the order has been placed.

Q. Do you take Credit Card?
A. We accept all major international credit cards. Credit card payment is made through PayPal portal.

Q. How can I pay you through PayPal?
A. Upon reaching the payment section of the checkout process, select the ‘PayPal’ payment option and input your registered PayPal e-mail address in the space provided. Once your order has been confirmed and you have received your order number and final total, you will be taken to the PayPal site to complete payment.

Q. I don’t have a credit card. How else can I pay?
A. You can also pay via POSB bank transfer. Our account is POSB Saving 126266405.